Not a Happy Axxess client

Internet has been down for more than 3 hours. This morning I phoned and 1st they said the IP address expired (which is normal and happened before), the lady confirmed she loaded a new IP and that I should l restart everything. Still no internet after that. I phoned again and then was told that there is an issue with the the Fibre connecting to me. After 3 hours of no internet I phoned again and spike to a Noyela (not sure about the spelling). I asked her to please give me a turn around time when the issue will be resolved and she tells me there is no way of them knowing as they only log it with Vumatel that provides the internet. I tried to ask her why can't they tell me and she kept interrupting me. I then told her to wait until I finish my sentence before interrupting me again and when I was done asking my question she had attitude and waited for me to ask her if she's going to answer me and she answered with "you said I must wait until you are done, are you done now!" She tell me that they not sure if the technicians are working on a weekend and there is no way for them to follow up. I'll have to wait until Monday. How is that even acceptable! Why do I then pay then and log a call with them if they can't assist me!!!! So now it's Saturday afternoon and I don't have internet up until Monday?! Are they aware that we live in 2024 and everything in your daily activities run on internet!!! Not Happy Axxess we pay alot of money per month to support you and this is how your clients are being treated!