Nonexistent service

Ever since having Axxess working with frogfoot we had endless problems, since activation paying for a service I do not get effecting business. Since lock down unable to use there non existent service we decided to stay by family that have a service, so we switched all electricals off except the fridge, however according to them we used almost 600gigs of data and the internet at home is not functional at all switched off at the plug?? We cannot cancel the service because it's a fee of R999.00 yet I'm paying for a service that we not getting at all, what exactly am I paying for,? why can't the accounts department rectify there problem. We will contact our legal advisors.