No Telkom ADSL Line Transfer

<p>On AXXESS'S request i sent an ISP Cancellation form to Telkom only to have them sent me the same reply as they did previously i sent the Document to Telkom twice i told AXXESS i had a huge struggle with them to have my line installed now this.</p> <p> </p> <p>This is in response to ticket: Telkom number port to AXXESS ISP, created on 2016-10-21 09:04:01</p> <p><br />Dear Axxess Client Please note that while trying to process your ADSL Line Application, we received the error ?Not Feasible. Other ADSL operator active?. ********** 299 This means that there is either an active data contract with Telkom or your Line is currently being billed by another ISP or Telkom. To resolve this, you will need to advise Telkom or your current ISP of your intent to transfer your ADSL line to another ISP (Axxess) by informing Telkom(Current ISP) that they must move(release) your adsl line billing to the Openserve Staging(Holding) Pool. Once confirmation has been received that this has been completed, please contact us so that we can resubmit the order to Telkom. Please note that if you app**** for a Combo which includes the transfer of an ADSL Line, the Combo has been split. Once your line has successfully been transferred over to Axxess (we will notify you once complete), you will need to combo the line and data in your control panel to avoid being charged for your services individually. If you have app**** for a Combo which includes a new ADSL Line, the Combo has been split and the data portion of your Combo has been cancelled. Please contact us to reactivate the data service and Combo your services once your line has been activated.</p> <p>Regards,<br />Dyllan Lamprecht</p> <p>Previous Correspondence</p> <p><br />Thank you my number is ********** 299 my ID No 82042****4088 Vrywaringsklousule / Disclaimer: http://www.nwu.ac.za/it/gov-man/disclaimer.html >>> From: Axxess ********** Date: 2016/10/21 10:47 AM Subject: Ticket:##b8j6cf7j30 Subject:Telkom number port to AXXESS ISP Dear valued client, This is in response to ticket: Telkom number port to AXXESS ISP, created on 2016-10-21 09:04:01 Hi There Can you please provide us with your number or account number so that we can have a look at it for you. Regards, Dyllan Lamprecht Previous Correspondence Please transfer my line before Telkom decides to cancel my service Dear Customer We hereby acknowledge receipt of your fixed line Consumer Contract and Services Cancellation/Retention Request. A service consultant will contact you within 21 business days to verify the information provided and/or confirm cancellation/retention options available. Please be advised that: · This mailbox handles consumer fixed line cancellation requests only and for all other requests e.g. Billing, Faults, DSL Speed issues or Order Progress, please call Telkom on 10210. · Please note that all cancellation requests must be accompanied by a completed and signed ?Consumer Contract and Services Cancellation/Retention Request? form. The form is available at http://tiny.cc/canceltelkom. · Please include proof of the account holder?s identification or duly authorised person?s identification (copy of SA ID or passport). · Copy of death certificate (if applicable). · Failure to provide the above could lead to unnecessary delays. · Moves and relocations can be completed online at www.telkom.co.za/moving · For Business fixed cancellation requests, please provide a cancelation letter on the company letterhead accompanied by a copy or the account holder?s ID to ********** The business cancellation from is available at http://tiny.cc/cancelbusiness. · IF you have a DSL service with another service provider please first contact your DSL services provider, cancel your DSL with them and inform them to convert your DSL line back to a voice service (PSTN). Once confirmed, then please email your voice line cancellation request to Telkom. The form is available at http://tiny.cc/canceltelkom. Please note that a standard written notice period applies in terms of changes to Telkom products and services. Kind Regards Telkom Vrywaringsklousule / Disclaimer: http://www.nwu.ac.za/it/gov-man/disclaimer.html >>> From: Axxess ********** Date: 2016/10/21 09:50 AM Subject: Ticket:##b8j6cf7j30 Subject:Telkom number port to AXXESS ISP Dear valued client, This is in response to ticket: Telkom number port to AXXESS ISP, created on 2016-10-21 09:04:01 Dear Client, Please be advised that the attached should go to Telkom. Regards, Gershon Steenberg Previous Correspondence Do not cancel anything else port ISP ONLY PLEASE Vrywaringsklousule / Disclaimer: http://www.nwu.ac.za/it/gov-man/disclaimer.html Click here to sign in to your Control Panel Stay in the loop and connect with us Copyright © 1997 - 2016 Axxess DSL(Pty)Ltd. All rights reserved. Disclaimer | Privacy Click here to sign in to your Control Panel Stay in the loop and connect with us Copyright © 1997 - 2016 Axxess DSL(Pty)Ltd. All rights reserved. Disclaimer | Privacy</p>