No Support, slow speeds, yet very quick to bill

I am very saddened by the service I received from my ISP.

I am currently on a 10mb/s package and I must say that if I got 10mb/s 20% of the period it would be too much.

I then decided to go on to 100mb/s hoping at worst I will be on 20mb/s and the service shows that I am on 100mb/s yet I have not had any speeds over 10mb/s.

Then I asked them why am I paying for 100mb/s if I am not getting the promised speeds.

Then I am asked to sit and perform tasks to get their service working and unfortunately that hasn't worked.

To top it off I have not once had anyone call me to resolve this issue instead I am the one using more money to contact them.

Then I requested that they cancel my service and to my shock they still want to charge me a cancellation.

I am sorry to say that I am not happy with this service provider and how they treat their customers.

If anyone is able to get me out of this mess without having to pay them anymore I would really appreciate it.