NO SUPPORT AT ALL !!!!

Been with Axxess for about a year now and each month I've had issues with my fiber line. When you contact them for assistance they prefer to do the bare minimum. I called them on 22 MAY 20 for assistance on my line that was off since 8AM and sent 3 emails to the suppor*****ernet.co.za with no response at all. I then eventually gave them a call and held on until my airtime ran out and then reloaded and called again.

When I finally spoke to someone after explaining my situation I was told we will log a ticket. All that time holding all that emails sent and the only thing you can tell me is we will log a ticket ? After a couple hours passed I called back because I thought by now at least there should be some sort of feedback after all they do strive to be the most CLIENT CENTRIC isp in SA, I called back only to be told we will log another ticket. NOW IF LOGGING THE FIRST TICKET DIDN'T WORK AFTER 3 HOURS WHAT WILL THE 2ND TICKET DO ?

24 hours later I got a response to the email I had previously sent. Which of course did not include any assistance in resolving the issue, just a bunch of steps to follow and try to fix the issue, which did not work!!!!!!! At this point I've been more than a day without a connection and still have no idea what the issue is or when this could potentially be resolved.