No service fault open for 1 Month they do not follow up or try to get it resolved but still bills

Fault has been open from the 22th of January 2018 to the 19th of February 2018. Each time they just say they will escalate and that the fault lies with telkom. They do not follow up or try to get it resolved. Seems they have to many client and just don't care. Could just as well just speak to telkom myself.