No service and yet Axxess still bills me

This company is billing me for a dsl line even though I haven't had service in 2 months. I tried cancelling, they say i must send an email and when I send an email, i am advised to cancel on their website. Can they please pay me back my money because I haven't had service in more than the last two months.<br> <br> They say telkom is billing them and yet Telkom have confirmed that my dsl has been cancelled. This is sneaky behaviour and I want my money