No service and they don't care

I have been having issues with my 200/200 fibre line form access.co.za since the middle of March. Today on the 16th of April 2022 I have no fibre, I did the continuous ping from ONT and sent the screen shot to the isp, an hour later I called for an update, just to be told I may be without internet till Tuesday the 19th as their faults department does not work weekends and public holidays! There main revenue is internet how can the expect paying clients to be without service for 4 days and think that's okay I work from home are they going to pay me for this outage I bet not, and they most definitely will send me a full bull come month end. The agent was so not interested in my points it was shocking.