No service

I have been with axxess now for exactly 3 weeks now and for exactly 3 weeks i have had problems with my service. From day 1 i have called the call center to get help with the extremely slow speeds but each time i spoke to someone they just told me to reboot the router and try again. I have spoke to Timothy, Steven and the manager Jimmy. Timothy and Steven were useless and the more i told them the problem was with Axxess the more they denied that and told me to test and call them back. I asked to speak to the manager and i spoke to Jimmy. He was useless at first where we tried the same things over and over again that i tried with the other 2. Jimmy gave me his ADSL account to use and it worked perfectly, showing that the problem was with my account. Jimmy contacted me back and i explained this to him and i thought he would give me a new account to use, then he got useless again and told me to test my account and let him know. We know where the problem is but clearly Axxess doesn't understand and just tells me to keep suffering. Not a good start in the 3 weeks i have been with you guys. Please give me a new account which worked otherwise i must cancel and go back to Telkom.