No responsibility, no refund, poor service.

For months, I'd received almost no coverage during peak hours (morning to eve) and only slow, intermittent coverage in the dead of night. Upon calling support, I was informed that CellC stopped allowing Axxess to ***gy back onto their telecommunications infrastructure in December 2018. Apparently, a notice of this change of service was put up on the control panel of the app - so the onus was unfairly placed on the client to ensure that a service they are paying for is still operating. The responsibility should have been Axxess' alone. A simple push notification would have worked.

Three months of terrible coverage later, I only managed to use less than 50 % of the data I paid for. I asked for a cancellation and a pro-rated refund for data I paid for but was not able to use. I was refused this refund on the grounds that the account has been used.