No Response/Poor customer service

Good Day i contacted axxess on Saturday evening 3 Oct 2015. they advised me that my sim card needed to be synced with the network as it lost sync, didnt get feedback till i eventually contacted them on Monday 5 Oct 2015. <br> This was the response i received: <br> <br> Good Day<br> <br> Apologies for the inconveniences cause, we have sent a request for reprovisioning on the SIM. Please note that this process can take upto 72 hours. Please check within a few hours if you are able to connect to the APN. <br> <br> I received another response on the 7th after following up due to not receiving feedback:<br> <br> Good Day<br> <br> Apologies for the inconveniences cause, we have sent a request for reprovisioning on the SIM. Please note that this process can take upto 72 hours. Please check within a few hours if you are able to connect to the APN. <br> <br> This was the last response, till now no feedback, this is really frustrating, then i received a message on the sim card saying i am on per second billing, I asked that a manager contact me but till now no response