No internet since

<p>12 calls, 6 interventions, 3 escalations, 2 visits from Telkom and after 19 days later still no internet! I keep getting told that it a new issue after new issue, the latest guess being that it is an authentication issue, which Telkom flatly denies. I have NEVER had to do so much running around with an ISP or any service provider in my life. It seems that accountability and human intervention are beyond hope. I continue to pay for a service I don’t have. Too many guesses and broken promises. I want a person to fix this now, not another useless escalation and a random SMS. How much inconvenience and guesswork before a manager takes some responsibility? Service fail. </p>