No internet for over a week

I requested a secondary Line at axxess back in Nov 2014- the line never got sync on it, i've called axxess many times, the just escalate it to telkom, telkom makes appointments and doesn't keep it. ive even went into telkom, but no one can fix it.<br> I requested axxess cancel this line, and clearly stated the number in the ticket, and they canceld the wrong number, my active number. It was by mistake (Probably - ill give them that) but its been over a week now and no one can gvie me an answer whats going on or any solution, i've talked to MANY people and they keep telling me they'll escalate it to the technical team leader, nothing comes of it and everyone promises they'll call me back. Thus far I only gotten 1 call, yesterday, but i once again had to explain everything again, he didn't even know what the problem is. So my conclusion is there's NO communication in a place that \sells"communication??<br> And somewhere along the line the ticket was closed.. without an update so I rep**** to it so that it gets opened again.<br> screen shot of ticket: [URL Removed]"""