NO INTERNET FOR 5 DAYS WITH NO HELP, HAYI AXXESS MARA!

I have no internet for the whole week since from Monday 11 November 2024 until today 15 November the day I am writing this review. I have reported the fault first day i started experiencing the internet issue. I have been taken from pillar to post between Zoom Fibre, (the infrastructure provider) and Axxess (the ISP). Yesterday I was told they would send a task maintenance team to my address, but even now no one had bothered coming. I have missed zoom meetings and teams online meetings with my clients and I have fallen behind with a lot of work and have missed important deadlines. Internet is key mode of my operations and can't do without it. Yet they expect me to pay full invoice amount at the end of the month after such a struggle. Hello peter had helped my wife previously with issues of bond with a certain bank, I believe by writing this review, I will be helped by axxess.co.za and zoom fibre, unless if this is their type of service, I won’t be assisted urgently.