No internet

I ordered the MTN Lite from Axxess. The router and sim card was delevered on 23 Aug 2021. Till date I still have no internet, was forced to pay for the month before they will help, used my petrol to drive to their office in the hope that it will work, have send so many emails that I lost count. When I requested that they rather give my money back and cancel the contract I was told that I have to pay R999 in order to cancel it. Meaning I would than have paid R2752 for something that had never worked.

I have also spoke to so many agents and none of them is listening to what I'm telling them and keep on telling me the same thing over and over. The more I tell them that the router say no sim or sim faulty, and I can't change the ANP, the more they tell me that I need to change the ANP setting.

I have also asked them to come and collect the router and sim card at my work and fix it but yet nothing.

Have now requested that a manager contact me, so will see if that happens.