No internet connection for over a week!

I phoned Axxess on Monday 27/07/2015 to log a call as my internet connection (wifi) did not want to work. Call was logged and I was advised that the turn around time will be 30hrs. 30hrs passed and no internet. Phoned again to log another call ( being informed that there is a fault with the Telkom line) and turn around time would again be 30hrs. Thursday came and the Internet still did not work, so I logged another call, same goes for the Friday. It is now Monday and the line is still not working. I work from home and am now forced to use MTN data and I am sure I will get a fat bill from them at the end of the month. The service from the guys (Julian) at Axxess is good, but I still don't have Internet!!! Who is going to pay my data bill or make up for the loss of business for the past week?