No internet and no customer service

Sitting without fibre at the moment, because the *********** call centre agent expects me to fix my own connection, go figure, such *********** and lazy staff. Sent an email,g3kdfhgcae and will see if this is viable. Our internet cuts at least twice a month but payment goes off in full and this "service" provider doesn't know how to help. I'm definitely telling all my staff to cancel this **** so called service provider. Imagine an agent holding u on the line for 25 minutes with no resolution and she decides to go silent for 15 minutes coz she doesn't know how to provide customer service and she doesn't know her job, conveniently they have a manager who's sitting in a meeting