No internet access and *********** staff

I have Vodacom LTE Wifi month to month contract through Axxess. On the 10th October I did simswap via axxess as my direct contact. 15th I received sim card as they told me that it will be ready to use. Unfortunately it was not ready. I made calls, sent emails but thier staff I'm not sure they are dragging their feet.

Today the 20th October, I mean 10days of not having internet while I paid. Each and every time when I do follow up, I don't get any help.

I'm so disappointed in them.