No internet

I recently moved to axxess as i had the impressions they were \2015 isp of the year"but so far it has been my worst experience with an isp... Signed up and within a few days i upgraded.. And thats where all the **** started ... My internet keeps dropping as in loosing connection...i need to restart me rotor every 10 mins which worked for a while but not anymore... I have zero connection at this point... so i am paying for a service i am not getting... They are breaching their agreement. And all they can say is telkom need to sort it out... Which i can understand and so i have been patient... But i have been experiencing this for almost 4 weeks and still all i am hearing is .... Telkm telkom telkom... I am paying axxess"