No internet

Migrated account on dec 8 from telkom adsl and data pacakage. Was informed by call centre that i wont have any problems migrating. Its been 2 weeks now, adsl line still not migrated, i havent had any internet for the past 2 days now. I spoke on numerious occasions to dillan at the line dept. he informed me that telkom has not released my line yet, on which telkom rep**** that they have released my line. I went to a telkom direct store today, where they proved to me that my line has been suspended. I then phoned axxess call centre to enquire, but i was informed by the operator that the line dept is closed and that no supervisor or manager was available. I would like to take my services back to telkom as i feel this situation is just pathetic, of the isp blaming telkom and the other way around.