NO Help or indication when emails will be accessible

My email have been off since yesterday 17 March 2021. I have called Axxess several times and every time they said they are busy working on it and can't give me an ETA. I am fed up now and just finished speaking to an agent: Ricardo and he said that there is no senior person available to talk to and he can't say when the problem will be resolved. I am running a business and relay heavily on emails! I am paying every month my subscription but when there is a problem they don't care about my business! Worst ISP service ever. I will be moving all my business as soon as possible.