No email for almost five days!

- No email from Friday 7th to Monday 10th

- Called on Sunday 9th; tech consultant couldn't assist and nobody from hosting available

- Called Axxess on Monday; was put on hold for 25 minutes because nobody from their hosting department was actually taking calls that day (no notification of this given on their website or when you called in - so, thanks for the waste of airtime there)

- Logged a ticket online; was told the next day that 'everything was fine'

- Wednesday 13th - still not able to send and receive emails and again waited 10 minutes for a call to be answered, only to be told a server was down and I must just be patient and wait.

This is not good service, Axxess. We rely on email to keep our businesses going and to just "apologise for the inconvenience" is not good enough.