No Concern for Customers

This morning I phoned the Axxess call center to complain of the non delivery of my sim card after 5 days!!<br> I was annoyed which elicited a response from Lazalo that he did not like my attitude. Shame .Perhaps he needs a job where he does not deal with customers. He logged ticket no 02jbb9e2ba eventually ,Said he would escalate to his boss Jimmy today or his supervisor.When asked to be put through to his boss / supervisor he hung up the phone .Why has no one phoned me back??<br> <br> I blame management for poor staff selection ,inadequate systems, and training of staff . Why must customers only deal with the lowest level employees who are most probably casual staff with no loyalty to their employer or customers. Why is non delivery of sim card not flagged? Surely this is a simple procedure. No wonder MTN are in trouble in Nigeria and they have also managed to ***** up Afrihost since the take over.<br> <br> Jimmy phone me please.Why did Lozalo not want to give me your mobile number are you so special .