No comeback on status of Fibre Order

I placed an order with Axxess last month for Fibre and their website said TTConnect was the line provider. I received the router and was billed for it so far but following up the order I am unable to get any clarity on the status of my order. I need Fibre for my work. After opening a ticket and being told that the line is with Frogfoot (not TTConnect as per their website) I still had not received any clarification on the status of my order. Who the line is with should not affect my order and if it does they need to interact back with me on the way forward, not leave me hanging. I have send mails to them, including one of their Platinum Service managers, so far no reply and I called today and was told their escalation manager would return my call and I have heard nothing from her either. This is extremely poor service delivery.