No client service - leave clients with major losses and do not care

Dear Powers That Be at Axxess. You have caused me major losses today. I have not had internet since 10am. My business is completely internet-reliant. I phone every hour and your technical division cannot help me. I email. I repeat the same story over and over again to every agent I speak to. I beg, I plead, I get angry ... no impact whatsoever. I've begged for the issue to be escalated, only to be told that no team leader or manager will take my call, and that there is no way for me to escalate the problem other than to phone the call centre, which I do every hour. I phone every number I can find and I use every option in your menu, just to try to find someone who would be willing to help. After hours on the phone, I cannot find one person willing or able to help. During my last call I was assured that the Escalation Manager would call me back. Only to receive no such call. That's the kind of service and support you provide to a loyal client! I desperately need to find a solution, and I desperately need some feedback. So now I'm trying to reach out on every public forum I can find. With the hope that there may be some semblance of humanity, decency and customer service orientation in at least one person in your business. Account 172006.