No client service

Account 179494. Axxess has absolutely no client service. About a month ago I had the issue where the red light on my router went on and no matter how much I reboot or reset it it just keeps on saying Connection Failed, Profile invalid contact your service provider. It took numerous tickets, more than an hour of airtime and about 2 days to have it sorted out. On Saturday night the same thing happened. It is now day 3 and after about 2 hours of airtime, numerous tickets and even speaking to a manager. Still the problem hasn’t been addressed. The manager I spoke to Siposethu Ncula did not do anything and is conveniently off today. I get promised that I will get feedback and that someone will call me to check if the issue is sorted but no one calls. I was told just after 8 this morning that another manager – Angelo – would be phoning me back but it is now almost 12 and this has not happened. I have now spend money on airtime for more than 3 hours worth of calls and use the data on my phone to raise the tickets and follow ups and none of this helped as these is still no assistance. Axxess refuses to give me a refund on the data they deducted the money for – in advance - that I now cannot use and in turn insist that I will be charged R1000 if I cancel the service. So what the hell am I suppose to do? Keep on paying for something I cannot use?