1 reviews | Active since Mar 2012

02 Dec 2019, 21:19

No Axxess to services

I moved from my service provider to Axxess and was told the process would be smooth but that has not happened. I have been sent from pillar to post and told my services will be available in 2-3 hours for the past two days and the issue has not been resolved. I have called them no less than 15 times with each consultant having a different story to tell in why the internet service has not been activated. This really horrible service. I will indeed be cancelling my services and move back to my old service provider.

Today all their phone lines were not available the whole day and when I finally managed to get hold of someone at 5pm they told me my services will actives in a few hours and suprise suprise the services are not active hours later.

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Replies (1)
's update03 Dec 2019, 18:18
Reviewer Update
Three days, 18 phone calls and several emails I have had my service activated.

I was finally assisted by Seelan Jean-Pierre who finally managed to resolve the issue quickly and timelessly.