No assistance from Axxess

I have been mailing Axxess for a week now asking them to please assist me as I am doing research and require a decent connection. Most recently, they have ignored me for 3 days. I finally tried another DSL account, and my download speed shoots from 0,59Mbps (with Axxess, though last night it was 0.2Mbps) to 1.9Mbps - indicating that Axxess is the cause of the slow line. I've even had an argument with someone at the call centre, who also ended up ignoring me, explaining to me that when your line syncs at 3348Kbps, you can expect a download speed of a 2Mbps line.<br> <br> I was going to move my Telkom line to Axxess as well, but I might actually move my DSL line away from them instead. Very poo customer service and I've been paying for a 4Mbps line speed for a quarter of the month and been receiving a very small fraction of that. My studies are now being impacted by Axxess' poor service as it takes hours to download scholarly articles at 5kbps.<br> <br> Overall, I'm very disappointed with Axxess and will definitely look at moving elsewhere.