No answer from call center and cutting call off

I'm am currently still on the line trying to speak to a consultant at axxess. My first call got through to an agent 40 minutes ago, it was however cut off before I could get a word out. I have now been cut off altogether and the service line seems out of order. I moved over to axxess for there service and pricing. With Telkoms new pricing structure I may as well go back to the devil I know..... bad service seems to be the norm, so pricing and one service provider wins.