No action from service provider

I am so disgusted with axxess. My 10 mbps ADSL has been giving errors since 12 December 2019. My internet is off for days on end and continues to go on and off the whole time. The router is working fine because it was bought in December when the problems started as I thought it could be the problem. I’ve reported it with axxess numerous times. Axxess, who manages my ADSL line rental needs to get Telkom to come and fix my line because of a lot of extra noise on the line etc. Alas, notthing happened to this day - 17 January 2020. What has become of their service.

I’ve been a client with axxess since 2012. We don’t have fibre in our area yet so I am now forced to start looking for a new wireless internet called wan4u for an unlimited internet.

I am disabled and bedridden and all I can do is look at netflix etc. If axxess don’t fix my issues urgently, I’ll be forced to get a new internet.