NO access to Axxess!!!!

I have now reached my limits.

I have been extremely patient because, when I initially contacted Axxess I wanted Fibre and then changed my mind to take LTE instead so I have been very reasonable because I caused additional admin from my side I suppose.

But I have been emailing, Facebooking, updating service tickets, twittering, calling to no avail .... I got trough once and the lady promised to phone back - still waiting. Phoned again tonight because only time I seem to get through is after hours the person who answered the phone dropped the call (pretty sure it was the lady who promised to phone me back before) ... Spoke to another gentleman - he can't help me find out what's going on with my application as the shipping department is not there... Note I have also tried various numbers for the shipping department including some cell numbers I found online. Nothing. Nada.

He can also not telll me why the original RICA docs were "invalid" and why it has taken 2 weeks to tell me this!!!!! Last night a new service desk ticket was opened saying my docs are invalid and I need to resend. No explanation of what's invalid - I've used the same for RICA purposes before without issues. What in the actual hell is going on over there????

My internet contract ends tomorrow. That means that I have paid a pro rated fee already for something that I can't use and I will be sitting without internet because of this.

The gentleman gave me an email that the "ceo is copied in on". That means he /she is seeing clients' frustrations but not doing anything about it?

Starting to wonder if you really deserve all the praise from the media, I am definitely not dealing with the same company that they describe over there.