EG
Etienne G
1 reviews | Active since Apr 2011
31 Jan 2023, 19:04
No-Access: They will make their mistakes, your problem, and charge you for it!
Axxess provided me with a faulty simcard. It took multiple back and forth e-mails over the span of 2 weeks, to get them to replace the simcard, after which I finally had internet. They have however refused to refund me pro-rata for these 2 weeks that I had no access to their network, which was entirely due to their faulty simcard.
This, combined with the fact that it was so painful and took so incredibly long to get any real help out of them, is why I cannot recommend anyone to take up LTE internet with Axxess.
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Etienne G's updateReviewer Update
31 Jan 2023, 19:06Secondly, they added insuIt to injury by charging my credit card without my consent.
I asked them for a quote / pro forma invoice for new hardware and they simply took the money off of my credit card account before I had even confirmed I wanted the hardware. The charge was also higher than advertised!
I then asked for a refund and even though they have now cancelled the order, they have refused to refund me. Weeks have passed and every time there is another excuse.
They keep saying they want to keep it as a credit on my account, but I have cancelled my service with them due to this ******** activity (and other terrible service), so I will never be able to use the credit.
If they continue to refuse, I will have no option to open a case of ***** at the police station and to dispute this transaction with my bank. My bank advised the card will be cancelled and I will be charged for a new card. So I am trying to avoid having to incur yet more costs due to this ******** activity from this company.
I asked them for a quote / pro forma invoice for new hardware and they simply took the money off of my credit card account before I had even confirmed I wanted the hardware. The charge was also higher than advertised!
I then asked for a refund and even though they have now cancelled the order, they have refused to refund me. Weeks have passed and every time there is another excuse.
They keep saying they want to keep it as a credit on my account, but I have cancelled my service with them due to this ******** activity (and other terrible service), so I will never be able to use the credit.
If they continue to refuse, I will have no option to open a case of ***** at the police station and to dispute this transaction with my bank. My bank advised the card will be cancelled and I will be charged for a new card. So I am trying to avoid having to incur yet more costs due to this ******** activity from this company.
EG
Etienne G's update31 Jan 2023, 19:06
Reviewer Update
Secondly, they added insuIt to injury by charging my credit card without my consent.
I asked them for a quote / pro forma invoice for new hardware and they simply took the money off of my credit card account before I had even confirmed I wanted the hardware. The charge was also higher than advertised!
I then asked for a refund and even though they have now cancelled the order, they have refused to refund me. Weeks have passed and every time there is another excuse.
They keep saying they want to keep it as a credit on my account, but I have cancelled my service with them due to this ******** activity (and other terrible service), so I will never be able to use the credit.
If they continue to refuse, I will have no option to open a case of ***** at the police station and to dispute this transaction with my bank. My bank advised the card will be cancelled and I will be charged for a new card. So I am trying to avoid having to incur yet more costs due to this ******** activity from this company.
I asked them for a quote / pro forma invoice for new hardware and they simply took the money off of my credit card account before I had even confirmed I wanted the hardware. The charge was also higher than advertised!
I then asked for a refund and even though they have now cancelled the order, they have refused to refund me. Weeks have passed and every time there is another excuse.
They keep saying they want to keep it as a credit on my account, but I have cancelled my service with them due to this ******** activity (and other terrible service), so I will never be able to use the credit.
If they continue to refuse, I will have no option to open a case of ***** at the police station and to dispute this transaction with my bank. My bank advised the card will be cancelled and I will be charged for a new card. So I am trying to avoid having to incur yet more costs due to this ******** activity from this company.