No Access from Axxess. Why I gave up!

Well we were so excited to get a fibre installation and the free 30 day trial from Open Serve. But choosing our AXXESS as our ISP was impossible! The app doesn't work, the web site doesn't work, nothing recognised our area for fibre (they did give an option of MTN LTE ahahaha), then the call centre was less than useless despite me giving the agent every detail necessary. She apparently has had no training whatsoever and was actually quite terse rather than being welcoming to a new potential customer. Anyhoo, I failed to impress on her my desire for service and decided to go with the chat bot LAUREN who allowed me to type all my details in and then promptly cut me off. So I then made a wasted hour trying whatsapp. I can't describe how stupid that exercise was: once again I entered all my details and request for service including my contact number. I then got a message reply back saying as I didn't respond the chat was terminated. If you want to waste a day trying to be their customer go ahead and set yourself up for frustrating failure. Welcome to the information technology age? Nope. No access from AXXESS.