New Data sim not working

After trying to get mobile data on my current sim, and it wasn't working.<br> I ordered a brand new sim through you guys and now this one doesn't work. The mobile data that is.<br> After many emails between the tech support they seem to not be able to do anything except ask me to make sure my APN info is correct. <br> <br> I can assure you it is, And I have tested the sim in my phone and another ****le and still nothing. <br> It has been five days now (three working) and I have not gotten an update on whats happening.<br> <br> Keep in mind I have paid for this service that I have not been able to use.