Never buy services from Axxess.

Fibre broken due to civil works in my area which are said to last a couple of months. Fiber company won't fix until civils are completed. I’ve been without internet for 8 days so far and cannot run my businesses.

Axxess says it's okay to process a 30-day cancellation of the fibre and initiate an LTE solution at my expense. No help here then, but the rep would not even consider going to ask his management if they could make an exception or ask for a different plan to circumvent the 10 day waiting period for the LTE sim card and router.

Im even happy to drive to PE and fetch the hardware but the rep say that I must stay in the process and wait 10 working days. No consideration of any help here then either.

There are always exceptions but the categorical refusal to even consider my circumstances is shocking customer service.

I have a whole stack of services with Axxess but they don’t seem to care. Go Daddy has launched in South Africa so I’ll move all my business there. Also since there is no responsibility or accountability for items dug into our pavements I don’t recommend using Fiber if you need to run your businesses.