Network problems
Axxess is supposed to operate in the SERVICE industry providing network connectivity...BUT, 3 total network non-availability occasions lasting for up to 10 hours in a 10 day period is service????? And to top that, their telephone support service was also unavailable!!! Where is the redundancy, where is the backup service??? NON EXISTENT.<br> Perhaps worst of all, AXXESS do not listen to their customers. Last year on more than one occasion during similar outages, the suggestion was made to 1) have a cellphone emergency contact and 2) notify the customers by SMS that there is a problem, expected repair time etc etc. Has this been implemented????? Not on your life. Wake up Axxess, you are a communications company operating in the 21st century online world. 12 hour outages just are not acceptable anymore.
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Axxess.co.za's replyOfficial
19 Oct 2015, 12:19Hello wasungu,
Thank you for your post. We will make sure to bring your points mentioned above under the attention of management. We are currently in the process of moving away from our current upstream provider, once we are on the new network we will have control over outages like the ones we had recently and then the turn around times should be a lot quicker.
Thank you for your post. We will make sure to bring your points mentioned above under the attention of management. We are currently in the process of moving away from our current upstream provider, once we are on the new network we will have control over outages like the ones we had recently and then the turn around times should be a lot quicker.
Best regards,
Axxess.co.za's reply19 Oct 2015, 12:19
Official
Hello wasungu,
Thank you for your post. We will make sure to bring your points mentioned above under the attention of management. We are currently in the process of moving away from our current upstream provider, once we are on the new network we will have control over outages like the ones we had recently and then the turn around times should be a lot quicker.
Thank you for your post. We will make sure to bring your points mentioned above under the attention of management. We are currently in the process of moving away from our current upstream provider, once we are on the new network we will have control over outages like the ones we had recently and then the turn around times should be a lot quicker.
Best regards,