My dear Axxess, what have you done?

You guys used to be the best ISP in the country... What have you done? And being an IT guy, I recommended you to multiple friends and family members, and I now I feel ashamed.

I used to be a client a loyal client a few years ago, and back then you had great customer service, great support, and a system that worked! Today, it is taking me more than 2 weeks to purchase a new service, and I am experiencing the worst customer service I have received from any company.

You need to train your staff on how to work with customers, improve your internal processes, and for the sake of your future, PLEASE upgrade your ticketing system! If you can’t transfer a ticket to a different department and instead instruct your customers to do it, you can’t escalate a ticket, and can’t have email communication linked to a ticket.... You have a problem!

I hope you guys get back on top, but for now, I will be steering my business and clients somewhere else.