MTN SIM not provisioning no assistance or update

Went through axxess to get a 60G+60G MTN LTE. Sim was delivered on Friday and up untill today the sim is not provisioning. Axxess has a message on their website since the 23rd of August already and still the issue is not fixed. Everytime you call it is a different story and no one helps with the issue. This is unexceptable. Now called this morning for an update as we have dont the APN settings but it says profile invalid to find out what the issue could be and the lady advised that we must do a sim swap but that could take 7 to 10 working days. I need this to be sorted out TODAY!!!!