Most useless service ever!

Most useless service. Fault reporting is met utter ignorance. You would think explaining a basic fault to support staff would be understood. These people do not even have a basic understanding of connectivity, let alone network management. It is always the fibre provider who is at fault, even when every other ISP user in the area is online under the same fibre provider. The fibre ONT is not connected and they tell me to reset my router and try again! What utter idiocy! On contacting the fibre provider, I find the fault never reported.