Most appalling customer service ever

My internet connectivity has been constantly degrading for about a year now. I have always blamed Telkom (or Openserve actually) and bad lines. Two days ago (and untill today) I could not connect to a multitude of sites, including on-line gaming sites. I logged a fault with Axxess only to be told that the account has been tested and no faults exist on their side. When I connect to my free 1GB account with them, my internet seems to be on steroids! But try explaining this to them.

I eventually found that by changing the "Auto DNS" on my router to google's public DNS servers, all is fine again. So I mentioned as much in my reply on the support ticket (obviously the fault is then with them?) but to date no reply.

I have been a loyal customer to both Afrihost and Axxess for almost 7 years now, and recommended many friends and family members, but I will be cancelling my account and moving on. Any problem that requires the slightest technical know-how is beyond their support staff.

If you have a bit of knowledge and you can sort your problems out yourself, fine, otherwise stay away.