More than 1 month and still on slow internet

My Axxess 4mbps adsl line got connected as a 1mbps line (as supp**** by Telkom) and more than a month has gone by and still I have slow 1mbps uncapped internet.<br> <br> What bugs me is the fact that I am paying the full amount for the a quarter of the speed which is unreasonable. Neither Axxess or Telkom are coming to the party which makes me a unhappy customer. I have given sufficient time for Axxess to resolve the and have to escalate the issue now.<br> <br> For a top rated ISP I am pretty much disappointed!