Money hungry lack of service

My assumption was that using Axxess would make the process of managing the line and technical support easier. Was i wrong.

I initially reported that my adsl and phone line where completely down on the following date 2018-01-26 and got the following reference number - 68ARK020218. This problem went on for nearly a month and was only eventually resolved on the 2018-02-21.

The line was working for a week and then the exact same thing happened on the 2018-03-02 and i received the following reference 16ARK020318 .

The line is still down more than two weeks later and i am again sitting with a situation where nobody can give me an answer. All i get is the generic " We are waiting for a technician to be dispatched" which helps me nothing whatsoever.

Keep in mind that both Telkom and Axxess demand that you keep paying in full for this service even though it is not operational. I am now going on paying for two months where i was able to utilize this service for roughly a week.

This service is unacceptable and I am on the verge of cancelling with both this companies in totality based on this work ethic. Surely if the issue is that bad that it takes a month to resolve someone could tell me to cancel the service and stop milking me for money when they cannot deliver the service.

I am completely dissatisfied and past the point where I am actually angry. I have had to purchase an LTE router and account in order for my business to keep functioning and guess who i purchased it through? Neither of the above companies as they have proved that they are only worried about the income and not customer service.

My advice would be to rather go directly to a wireless service and forget about Telkom and Axxess.