Missing paymen

On the 1st of December I signed up for the 50 gig data plan. The entire transaction and payment was done on their website.R299 billed. On the 2nd I get a notification that there is problem with collecting my payment. I call through and am told to send through my bank statement which I did. After that I was told that I need to register for debit order because the consultant only knows EFT as a method of payment. I specifically asked if I was gonna be charged for the new debit order since the funds are not yet cleared and was promised no...few minutes later I get a debit order mandate saying I'll pay an R299...AGAIN!I though it's just a formality. On Saturday, I get another notification about a failed payment and sent through a new bank statement which shows the transaction I did that went through as well as the second transaction they tried to deduct and it did not go through. As it stands, I have spoken to 4 consultants at Axxes including a supervisor who was extremely rude. Bottom line is that even though they have my bank statement they are still denying funds going into their account! They actually told me that I need to ask the bank for the funds and the bank has printed several statements that show funds went through. These data deals may look attractive but axxess is a poorly managed company. I have lost my R299 and have no service to show. I always judge companies on merits and not on reviews but if you are reading this and thinking about joining this circus of a company, think twice. Right now I am actually looking for an alternative data service provider as this one stinks to the core...