1 reviews | Active since Mar 2019
Misleading statement on Website "MTN Fixed LTE services are offered on a month-to-month basis"
I needed a fixed LTE service as a back-up to my fiber internet for loadshedding Since I had a good experience with Axxess more then 6 years ago, I decided to make use of them and went for the MTN Fixed LTE 150GB + 150GB MTN LTE Combo option. The website states: "Do I need to sign up for a contract? We don't like contracts. Which is why our MTN Fixed LTE services are offered on a month-to-month basis." After two months, I realised that I didnot neet 150GB, and wanted to downgrade to downgrade to a to a 30GB + 30GB MTN LTE from next month. However, there were only the following options on the service change page 200GB + 200GB 300GB + 300GB 500GB + 500GB I logged ticket Ticket:##chaf2mgamh to ask how I could downgrade, and I was informed that "You only have the option to upgrade as seen on your profile that as this is anew invoice." I aked the support line to clarify at what date I would be able to downgrade, and they responded: "Unfortunately within the first 6 months of activation you can't downgrade but can upgrade. You can only downgrade after 6 months of activation which will be March 2020" I then responded that I was under the impression that the contract was month-to-month, and asked whether there is a similar restriction on contract cancellation. The response was "You can cancel after 6 months as you will be on month to month"
I want this to serve as a warning that even though the website states "MTN Fixed LTE services are offered on a month-to-month basis", this is not the case.
