Misleading Advertising and Staff with Bad Attitudes.

I have been a customer of Axxess for just over a year now and I am so utterly DISAPPOINTED in the service they provide. I wanted to purchase 2 routers which they advertise for R1899 each or R95 per router over 24 months on the budget facility on your credit card. When I opted to purchase the routers the entire amount was deducted from my credit card which was almost R4000. On the website it clearly states that you can pay it off at R95 a month over 24 months. When you do the transaction the site just deducts the full amount as they already have your credit card details and the site does not give you the option to even enter another credit card like most companies do, they automatically assume that you want to use the credit card that they have on file. I was then explained via email you will have to contact your credit card company to put the purchase on budget and that your credit card must have a budget facility available, as if i did not know that already.

To make a long story short I was not happy about the whole situation and reported it to The Advertising Regulatory Board as the advertising is very misleading. I have been in communication with Axxess offices the entire week and after almost 30 emails if not more and constant repeating of the same questions and answers from the call center staff I finally got a call from someone advising me that they have received the complaint from The Advertising Regulatory Board. To rub salt in the wound he had such a ****ty attitude and kept on speaking over me and raising his voice. I had to report this matter to The Advertising Regulatory Board in order for them to actually give me a call just to actually make matters worse as the guy I spoke to had such a bad attitude. My partner is also with them and actually wanted to buy the same router, he was then sent an invoice and was billed for the entire amount. Keep in mind that we have been customers for over a year if not longer and he makes EFT payments every month. When he contacted the call center to ask them why he was invoiced for the full amount the consultant also had a ****ty attitude. He was also told that you have to pay the full amount and contact your credit card company to arrange for them to put the purchase over a budget period of 24 months.

I would not RECOMMEND Axxes to my worse enemy. The staff is unprofessional and they do not not VALUE their customers.