mF
mario F
1 reviews | Active since Mar 2009
10 Dec 2015, 13:56
Misleading advertising
The current advertising campaign from Axxess states \Get-double-data-on-ALL-top-ups"but when I topped up there was no mention of my double data. When I email them they responded very quickly to tell me \""it is just for normal capped accounts not for the prepaid accounts unfortunately\"". Well the your ad states ALL TOP UPS! """
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Axxess.co.za's replyOfficial
11 Dec 2015, 13:44Hello fazekma,
Thank you for bringing this under our attention. We are really sorry if you found the promotion misleading, but our T's&C's does state that this promotion excludes all Prepaid and Voucher Top-ups. https://www.axxess.co.za/terms.php#toc38. We have now included this disclaimer on all our advertising to avoid any future mishaps, and to thank you for your loyal support - we will give you double your data.
Thank you for bringing this under our attention. We are really sorry if you found the promotion misleading, but our T's&C's does state that this promotion excludes all Prepaid and Voucher Top-ups. https://www.axxess.co.za/terms.php#toc38. We have now included this disclaimer on all our advertising to avoid any future mishaps, and to thank you for your loyal support - we will give you double your data.
Axxess.co.za's reply11 Dec 2015, 13:44
Official
Hello fazekma,
Thank you for bringing this under our attention. We are really sorry if you found the promotion misleading, but our T's&C's does state that this promotion excludes all Prepaid and Voucher Top-ups. https://www.axxess.co.za/terms.php#toc38. We have now included this disclaimer on all our advertising to avoid any future mishaps, and to thank you for your loyal support - we will give you double your data.
Thank you for bringing this under our attention. We are really sorry if you found the promotion misleading, but our T's&C's does state that this promotion excludes all Prepaid and Voucher Top-ups. https://www.axxess.co.za/terms.php#toc38. We have now included this disclaimer on all our advertising to avoid any future mishaps, and to thank you for your loyal support - we will give you double your data.