AL
A L

1 reviews | Active since Feb 2010

02 Sept 2015, 11:52

Mislead and Charged for Nothing

After confirming with Axxess that ADSL was available in my area, I paid for the services and was told that they would sort out the installation of the DSL line through Telkom.<br> <br> I was told that this would take about 6 weeks from Telkom's side but that my payments for the Axxess services would still be debited in the meantime. I was patient and understanding as I thought it would be worth it once my ADSL was set up. <br> <br> It has been longer than 6 weeks so I took it upon myself to follow up with Telkom on the order. I've now been told that ADSL is NOT available in my area, nor will it ever be! <br> <br> I have now paid for absolutely nothing and basically flushed the money I've paid down the drain as I've never received any services whatsoever from Axxess. <br> <br> I had absolutely no communication regarding this and would have carried on paying if I had not followed up! I find this disgusting that they told me this service was available to me when it wasn't! They are as bad as Telkom, if not worse.

0
Replies (1)
Axxess.co.za
Axxess.co.za's reply02 Sept 2015, 12:21
Official
Hello and0123,

Thank you for bringing this to our attention. Unfortunately it seems like the Telkom portal we use to confirm DSL Availability might have stated that there are ports available in your area when in fact there was none.

We will arrange for your funds to be credited and our accounts teamleader will be in contact with you to arrange the refund.