Maybe tomorrow I will have internet;)

Absolute shocking. My internet fibre went down on Sunday, I immediately called and logged a fault. Apparently the faults department is only available on Monday. I called again on Monday to verify that my fault was logged, which was only done while I was on the phone. Since they indicated it was a line error, I checked the outside cabling, and noticed that someone had opened the manhole on my verge and ripped out the connection box. So i called back and sent some photos. Then I received a call asking for a photo of the ONT box. Seriously, the cables have ripped out, there will be no led green on ONT, except the power. Tuesday afternoon , I received a called indicating that the fault has been resolved, I indicated that I was not at home and therefore I cannot verify. I requested that the ticket is not closed. Lo and behold, 30 minutes later I received a sms indicating that the ticket is closed and my fault has been resolved. Not true, there is still no internet. Called again, technical support says they will escalate the fault. Wednesday, still no internet. I called again in the afternoon, and technical support says the fault is with the maintenance department of frogfoot and they don’t have any other update for me. Sorry sir, I have no idea when it will be resolved.

Maybe tomorrow I will have internet;)