Lying to Customers about delivery

good day, Axxess basically promises you delivery within 24 - 48 hours and when you call to follow up, they tell you that the terms and conditions says 10 days. Then you ask the supervisor to follow up and check where the stock is, she Nomonde says that there is no follow up process. That is just pathetic. No use grabbing the clients with cheaper data costs when you cannot provide the basics.