Loyal customer since 2018 but the last week has been nightmare . .

I have been a loyal customer with this company since 2018, but the last 8 days have been a complete nightmare. I've been without internet for 8 days. The Axxess agents log the same vault with Vumatel. Vumatel then confirms that the IP is active. Axxess then states that the issue is resolved request that I check the connection. I check and no internet. The agents at the time then do pick up that the IP address is active BUT THEN EXPIRES, and then log another fault to Vumatel. Vumatel then reconfirms that the IP is active. AND ROUND AND ROUND WE GO, for 8 days! This has been a terrible experience. Every agent I make contact with asks me the same questions and I try and explain to them that the FX light on my Vumatel ONT IS FLASHING ORANGE. When I connect directly with a LAN cable to the ONT, no internet. Please help!!